Bridal FAQ


DO I NEED AN APPOINTMENT?
*PLEASE NOTE THAT BRIDAL COLLECTION VIEWING AND FITTING IS BY APPOINTMENT ONLY!
Email us at info@blackeyedsusan.co.za to arrange a bridal appointment.

BLACKEYED SUSAN BRIDAL COLLECTIONS: - Viewing and fitting by appointment ONLY.

  • READY TO WEAR BRIDAL COLLECTION Available in standard sizing 8 - 18 and can be purchased online or fitted instore by appointment and made to your measurements 

DO YOU OFFER CUSTOM GOWNS / WILL YOU DESIGN SOMETHING SPECIFICALLY FOR ME/ CAN YOU MAKE A DRESS FROM A PICTURE?
NO:

Please NOTE: because we are a design house and not dressmakers we offer designs only from our current collections.  In keeping with our design ethos, we do not deviate from our original designs, fabric or colour.  We do however allow minor adjustments ie. sleeve/hem length, adding a strap, length of skirt/train etc
** Please note alterations and custom sizing are charged separately.

HOW FAR IN ADVANCE SHOULD I BEGIN DRESS SHOPPING?
We currently book brides 6 months before their wedding date so please book asap (we do have a cut off number of brides that we are able to see each month).
Rush orders are available upon request, but keep in mind that fees will apply.

DO YOU HIRE OUT DRESSES?
NO

IS THERE A BRIDAL FIT APPOINTMENT FEE?
YES
All Fit appointments are charged at R 350 per hour (paid on the day of your fitting).

HOW LONG IS THE FIRST FIT APPOINTMENT?
One hour, if you are late for your appointment your time will cut short due to the following appointment booked after you.

WHY DO I NEED TO PAY A FIT APPOINTMENT FEE?
When an appointment is booked Blackeyed Susan’s Designer is personally on hand in the boutique, the boutique is closed off for your appointment and you can view and fit all the Blackeyed Susan Wedding Dress Collections. 

In this hour we will take your measurements, and explore what will work best for your body type, we can discuss styling and any adjustments.

NB BOOKING MUST BE CONFIRMED BY EMAIL _ PLEASE REPLY TO OUR EMAIL IN ORDER TO BOOK THE SLOT ALLOCATED TO YOU! - NO REPLY NO BOOKING!

WHAT IS THE PRICE RANGE OF YOUR GOWNS?
Our made-to-Measure gowns range from R 4 000 – R 15 000

WHAT SIZE GOWNS ARE AVAILABLE TO TRY ON AT THE BLACKEYED SUSAN BRIDAL BOUTIQUE?
Our dress samples range from size 10-14, but please note that our standard sizing ranges from size 8 – 18. Anything that falls outside of this sizing may incur extra fees. If your sizing is outside the range mentioned above, we have creative ways of making sure you can experience the look of your desired dress at your Bridal Fit appointment.

WHAT DOES MADE-TO-MEASURE MEAN WHEN ORDERING MY GOWN?
Made-to-Measure means that there is no stock of your gown and the making of the gown begins once you place your order. The gown is made to your exact measurements as taken at your initial fit appointment.
** Please note alterations and custom sizing are charged separately.

HOW MANY PEOPLE CAN I BRING TO MY APPOINTMENT?
We believe that your fitting should be as intimate as possible. We want the focus to stay on you and the style and feeling YOU want to exude on your wedding day. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. You are welcome to bring along 2-3 family members / friends maximum, for the fit if you so wish.  Our boutique is fairly small and we need to comfortably accommodate everyone in our boutique.
All Fittings take place at Blackeyed Susan Bridal and Eventwear Boutique in Durbanville – 11 Wellington Road, Corner Oxford (inside SOET EMPORIUM).

DO I NEED TO BRING ANYTHING TO MY APPOINTMENT?
Aside from yourself, please bring any undergarments (preferably nude!) and the shoes that you’re considering wearing on your wedding day (if you do not have your shoes yet, bring along a pair of shoes with a similar heel height that you intend wearing on your wedding day).

WHAT IS THE START-TO-FINISH PROCESS OF PURCHASING A DRESS FROM BLACKEYED SUSAN?
Your initial appointment will include a tailored, one-hour dress up session with our designer, where you will try on our gown samples along with refreshments. If a made-to-order gown purchase is made, we'll take your measurements and make up your chosen gown.  Once the gown is ready for the first fit, you'll come back in for a follow up appointment where we will tweak any fit issues and finalize hem length etc.

HOW LONG WILL IT TAKE FOR MY MADE-TO-ORDER GOWN TO ARRIVE?
Depending on the time of the year and production schedule you can expect your first fit to happen around 1 month after you have ordered your dress. Your final dress should be ready for collection 1 month prior to your wedding. Rush orders are available upon request, but keep in mind that fees will apply.

RETURNS & EXCHANGES
Made-to-measure gowns, and undergarments are all final sale. Once a made-to-order gown is paid for, you are in a contractual agreement to follow through with the gown chosen.