Delivery & Returns Policy


Blackeyed Susan® Made In Cape Town South Africa
Delivery:
All orders will be sent via Courier: Door-to-Door.
Please ensure your address and contact details are correct. Once the order has been dispatched we will email you with details of Courier, Tracking Number and estimated time of arrival.
Please contact us if you have not received your package within 7 working days.Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.
Orders are processed upon receipt of Proof of Payment.
Returns Policy:
Returns are accepted if there is a fault with the garment fabric or construction.
PLEASE NOTE THERE ARE NO RETURNS OR EXCHANGES ON FLOWER CROWNS
NO RETURNS OR EXCHANGES ON BESPOKE BRIDAL OR MADE TO MEASURE GARMENTS
If you are not satisfied with your purchase, please email info@blackeyedsusan.co.za within 24 hours from receipt.
You may return the product within 7 days AT YOUR OWN EXPENSE, with swing tags intact and in original condition (UNWORN).
Please note delivery fees are included when purchasing over R 500.  However if a garment is returned it will incur a handling fee of R 150.
Once we have received the returned goods we will make the necessary checks and either replace or refund.
You will be contacted with details of the refund.
Please take note of The CARE label attached to the inside of the garment - we do not take responsibility for any damage to garments if CARE label instructions are not followed. 
NO RETURNS/REFUNDS OR EXCHANGES ON SALE GOODS
CARE GUIDE
Do
Always read the care label and washing instructions before washing your clothes.
Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours.
The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher. If In Doubt always handwash in cold water.
Turn garment inside out before washing.
NB Dry clean only garments are DRY CLEANED ONLY AND NOT WASHED.
Don't
Do not use too much detergent.
Do not use fabric detergents which contain bleach.
Do not tumble dry garment unless indicated on the care label.
Do not iron prints, trims or embellishments.
Do not leave garments with white and contrast coloured panels soaking for prolonged periods.
Garments with metal trims should not be left to soak.