Delivery & Returns Policy


www.blackeyedsusan.co.za
Blackeyed Susan® Hand made in Cape Town South Africa
11 Wellington Road, Durbanville, Western Cape – Inside SOET emporium

NO RETURNS/REFUNDS OR EXCHANGES ON SALE GOODS
NO RETURNS/REFUNDS OR EXCHANGES ON FLOWER CROWNS – due to hygiene purposes and the fact that only one of each style is handcrafted to order we do not accept returns on the flower crown collection.

Returns are accepted if there is a fault with the garment fabric or construction.

If you are not satisfied with your purchase, please email info@blackeyedsusan.co.za within 24 hours from receipt.

You may return the product within 7 days at your own expense, with swing tags intact and in original condition (unworn). If the garment has been soiled, or contains any make-up stains, perfume or body odour smells your return will NOT be accepted and you will need to pay for the garment to be returned to you via courier.

Please note delivery fees are included when purchasing over R 1000.  However, if a garment is returned it will incur a handling fee of R 99.

Once we have received the returned goods we will make the necessary checks and either replace or refund.

You will be contacted with details of the refund.

Please take note of The CARE label attached to the inside of the garment - we do not take responsibility for any damage to garments if CARE label instructions are not followed. 

CARE GUIDE

Do
Always read the care label and washing instructions before washing your clothes.
Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours.
The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher. If in Doubt always hand wash in cold water.
Turn garment inside out before washing.
NB Dry clean only garments are DRY CLEANED ONLY AND NOT WASHED.

Don't
Do not use too much detergent.
Do not use fabric detergents which contain bleach.
Do not tumble dry garment unless indicated on the care label.
Do not iron prints, trims or embellishments.
Do not leave garments with white and contrast coloured panels soaking for prolonged periods.
Garments with metal trims should not be left to soak.