FAQs


ONLINE SHOPPING FAQ:

I requested to pay Via EFT – What are your Banking Details?
Name: Blackeyed Susan Clothing CC
Bank: FNB
Branch code: 250655
Account No: 62720400192
Account Type: Current
Please send your proof of payment to info@blackeyedsusan.co.za

How long will my order take?
We are a small design house based in Cape Town. Every Dress is lovingly crafted by hand to the highest quality standards – if we have the garment in stock your order will be dispatched within 2-3 Working Days.
If we need to make up your order for you it usually takes 1-2 weeks. If you need an order urgently please contact us and we will do our best to help you.

How can I track my order?
Once your order has been dispatched from our studio you will receive an email notification with the courier details as well as the tracking number.

Where do I sign up to your newsletter?
Stay stylishly up-to-date with the latest news, hottest trends, exclusive discounts, special offers, first to access our sales and new arrivals direct to your inbox.
CLICK HERE: SIGN UP!

Does the price include shipping?
We offer free shipping for all orders over R 1000. If your order total is under R 1000 a standard shipping rate of R 99 is added. If you collect your order from The Blackeyed Susan Bridal and Eventwear Boutique in Durbanville, select this option at checkout and you will not be charged for shipping.

I have a picture of a dress will you make it up for me?
NO
Because we are a design house and not dressmakers we offer designs only from our current collections.  In keeping with our design ethos, we do not deviate from our original designs, fabric or colour.  We do however allow minor adjustments i.e. sleeve/hem length, adding a strap, length of skirt/train etc

Can I order from a location outside South Africa?
For international orders please email us at info@blackeyedsusan.co.za

Do you have a phone number I can call you on?
NO

Because of the nature of our business (bridal fittings etc), we are not able to take calls. We also want to keep a record of our client interaction therefore please send us an email - info@blackeyedsusan.co.za.

Do you accept returns?
SEE OUR RETURNS POLICY HERE

Can I order a specific length of dress?
Yes

The standard length of our Maxi dresses fall 110cm from waist to skirt hem – if you would like this length shortened or made longer please measure from your waist to where you would like the skirt of the dress to end. Keep in mind your heel height and remember to take this measurement wearing the shoes you would like to wear with your dress (get someone to help you with this as it’s best to be standing up straight for an accurate measurement).

I need help with sizing of Blackeyed Susan Garments?
Please see our size guide HERE

I don’t really fit into your sizing guide, Do you make custom sizes?
Yes

Please send us an email with the dress you are interested in and we will send you a specific size guide for the measurements that we need from you in order to make up you dress.

Do you make mother of the Bride / Groom Dresses?
Yes

Click here to see our current selection: MOTHER OF THE BRIDE DRESSES

Do you make Flower Girl Dresses?
Yes

Click here to see our current selection: FLOWER GIRL DRESSES 

Do you make flower crowns?
Yes

Click here to see our current selection: FLOWER CROWNS

Do you offer anything for the men?

Yes 
Click here to see our current selection: MEN

Can I order a custom flower crown?
Yes
1.) Choose your band / comb colour 
2.) Choose your flowers 🌺🌺🌺
3.) email us at info@blackeyedsusan.co.za for custom orders. 
Please note that we work with the highest quality hyper realistic synthetic silk flowers - (which means we do not work with fresh flowers), which makes your flower crown a lovely keepsake after your special day.

Do you have a physical store where I can try on Blackeyed Susan Dresses?
Yes
Visit us at the Blackeyed Susan Bridal and Eventwear Boutique – 11 Wellington Road, Corner Oxford, Durbanville, Western Cape, South Africa (inside SOET EMPORIUM).

****PLEASE NOTE THAT BRIDAL COLLECTION VIEWING AND FITTING IS BY APPOINTMENT ONLY!
Email us at info@blackeyedsusan.co.za to arrange a bridal appointment.

BRIDAL FAQ:
To see our bridal FAQ click HERE